The problem with hampers
A distributed team means eleven cities, unreliable addresses and a delivery window that never quite lines up with the festival.
The approach
The people team uploaded the eligibility list, set a single gift value and scheduled delivery for the morning of the festival. Employees chose what they wanted from the marketplace.
- Four days from decision to delivery
- Zero shipping logistics
- One invoice for finance
What they kept for next year
The eligibility rules and the communication template — the two things that usually get rebuilt from scratch each year.