The starting point
Recognition was handled plant by plant, in cash, with no shared record. Finance could not report on spend and HR could not tell which teams were being recognised.
What changed
Supervisors received a small quarterly budget and could send a reward from their phone. Employees redeemed from the marketplace without needing a company email address.
- 1,800 employees across three plants
- Supervisor-led rewards within set limits
- One reconciliation view for finance
The result
Recognition became routine rather than annual, and the finance team stopped chasing receipts at the end of every quarter.